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Power Tool Sales and Marketing Strategies for B2B Retailers Power tools are an essential for both consumer and professional use Despite an expected slowdown in 2021 due to the COVID19 pandemic demand remains close to or at prepandemic levels In terms of dollar share Home Depot leads all outlets in power tool sales Lowes is second in line Both are competing with power tools made in China Tip 1 Make an Engagement to Brands A lot of manufacturers of industrial products place emphasis on sales over marketing This is because the longterm selling process requires a lot of backandforth communication as well as a detailed understanding of the product This kind of communication does not allow for emotional consumer marketing strategies However industrial tools manufacturing companies must rethink their marketing strategy The digital world has raced past traditional manufacturers who rely on a small circle of distributors and retailers for sales One of the most important factors in power tool sales is brand commitment If a client is committed to a certain brand and brand they are less responsive to competitors communications Moreover they are more likely to buy the product of the client repeatedly and recommend it to others It is essential to have a wellplanned strategy to make an impact on the American market This means adapting your tools to local needs and positioning brands in a competitive manner and leveraging marketing platforms and distribution channels It is also important to cooperate with local authorities industry associations and experts You can be certain that your power tool will meet the standards and regulations of the country if you follow these guidelines Tip 2 Know Your Products In a world where product quality is so important retailers must be aware of the products they offer This will enable them to make informed choices about what they offer their customers This information can be the difference between a successful or bad sale Knowing which tool is ideal for a specific project will help you match the right tool to your customers needs Youll earn trust and a sense of loyalty among your customers This will help you feel confident that youre providing a complete service Understanding DIY culture trends can aid in understanding your customers needs As an example more homeowners are undertaking home renovation projects requiring the use of power tool This can lead to a spike in the sale of these tools According to DurableIQ DeWalt is the leader in power tool sales with 16 percent However Ryobi and Craftsman have decreased their share yearoveryear Despite this the fact that sales on both stores and online are increasing Tip 3 Offer FullService Repair The majority of people purchase power tools to repair a broken one or to tackle the new project Both present opportunities for upsells and addon sales According to the Home Improvement Research Institute HIRI 2020 Tracking Study of Power Tools and Accessories 35 percent of all power tool purchases are the result of planned replacements These customers typically require additional accessories or may require upgrading to better performing models Whether your customer is a seasoned DIYer or new to the hobby theyll need to replace their power tools carbon brushes as well as drive belts and power cords with time These items will ensure your customer gets the most from their investment Technicians take into consideration three main aspects when making power tool purchases application how it will be used and safety These factors aid technicians in making educated decisions about the most suitable tools to use in their repairs and maintenance tasks This enables them to maximize the efficiency of their tools and lower the expense of owning it Tip 4 Keep Keeping Up with Technology The latest battery tools for instance are equipped with smart technology that enhances the user experience and differentiates them from rivals who depend on older battery technology Wholesalers of B2B that offer and sell these tools can increase sales by focusing on professionals and contractors who are technologically advanced For Karch whos business has more than three decades of experience and a 12000 squarefoot tool department keeping up with the latest technology is vital Manufactures are constantly changing the design of their products he says They were able to hold their designs for five or 10 years but now they are changing them each year B2B wholesalers must not only embrace the latest technologies but also improve existing models By incorporating lightweight materials and adjustable handles wholesalers can lessen fatigue due to prolonged use These features are essential for many contractors working in the field who utilize the tools for a long period of time The industry of power tools is divided into consumer and professional groups which means that major players are constantly enhancing their designs and creating new features to appeal to more people Tip 5 Create a point of Sale The landscape of ecommerce has transformed the power tool market Data collection techniques have been improved allowing business professionals to gain a better understanding of the market This allows them to develop more effective inventory and marketing strategies Utilizing data from the point of sale POS You can track DIY projects that customers are completing when purchasing power tools and accessories Knowing the type of projects that your customers are undertaking enables you to provide additional sales and opportunities for upselling It helps you anticipate your customers needs to ensure that you have the right products in hand Additionally transaction data can help you to detect trends in the market and adjust production cycles in line with You could for instance make use of this information to monitor changes in your retail partners and your brands market shares This will allow you to align your strategy for product with consumer preferences POS data can also be utilized to optimize inventory levels which reduces the chance of overstocking power tool shop can also assist you to evaluate the effectiveness of promotional campaigns Tip 6 Create an Point of Service Power tools are a tangled market that is highprofit and requires a significant amount of sales and marketing effort to stay competitive In the past an advantage in this market was accomplished by establishing prices or positioning of products However these strategies are not effective in todays world of omnichannels where information is easily communicated Retailers who concentrate on service are more likely to retain customers and build brand loyalty Mike Karch president of Nues Hardware and Tools in Menomonee Falls in Wisconsin operates a 12000squarefoot power tool department His department initially featured a variety of brands However when he talked to contractors he realized that they were loyal to their preferred brand To win their business Karch and his team first ask their customers what theyd like to achieve with the tool before showing them the tools they have available This gives them the confidence to recommend the best tool for the job and builds trust with the customer Customers who are familiar with their product are less likely to blame the retailer for a failure of a tool for the job Tip 7 Make an effort to be a Point of Customer Service Power tool retailers face a fiercely competitive market Those who have seen the most success in this market tend to have a strong commitment to a particular brand rather than merely carrying a selection of manufacturers The amount of space that a retailer is able to devote to a specific category could influence how many brands they are able to carry Customers often need assistance when they come in to purchase a power device Sales associates can offer professional advice to customers who are looking to replace a damaged device or completing a renovation project Mike Karch president of Nues Hardware and Tools in Menomonee Falls Wisconsin says his stores sales associates are educated to ask the right questions to make the sale He says they start by asking the buyer what they intend to do with the product Thats the way to determine the type of tool you need he says Then they ask about the experience of the customer with various types of projects and the project Tip 8 Make a Point of Warranty The warranty policies of the power tool makers differ greatly Some are completely comprehensive while others are stingy or do not cover certain components of the equipment Its crucial for retailers to understand the distinctions before buying since customers will purchase tools from companies that back them up Mike Karch is the president of Nues Hardware and Tools located in Menomonee Wisconsin He has an 12000 square foot power tool department and an onsite repair shop that repairs 50 different lines of tools He has learned that many of his clients are brand loyal Therefore he prefers to carry a limited number of brands instead of trying to carry a variety of products He also appreciates that his employees can meet with vendors oneonone to discuss new products and give feedback This type of personal interaction is essential since it builds trust between the stores customers and employees Good relationships with suppliers may even result in discounts on future purchases